Terms and conditions for ticket sales

Event organizer:
Downstream s.r.o.
Gutova 2134/26, Prague 10, 100 00
I.D.: 29462959
Bank details: 2902274042/2010


1. Introductory provisions

1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are adjusted in accordance with the provisions of § 1751 para. 1 of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”) mutual rights and obligations of the contracting parties arising out of or on the basis of a purchase contract (hereinafter referred to as the “Purchase Agreement”) concluded between the seller ANGONOKA CENTER s.r.o. (hereinafter referred to as the “Seller”) and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s Online Store. The online store is operated by the seller on a website located on the internet address www.zivaexotika.cz (hereinafter referred to as the “Website”).

2.1. These Terms and Conditions and the Complaints Procedure define and specify the rights and obligations of the seller and buyer when selling tickets for any cultural, social, sporting or other events (hereinafter referred to as “Events”) through an online store operated on the website.

3.1. Contacting the seller means contacting the authorized person by phone at their specific phone number or e-mail, if known to the buyer, or by a general phone or e-mail, listed in the Contacts section of the website.

4.1. These terms and conditions form an integral part of the purchase contract concluded between the buyer and the seller, and the buyer at the same time confirms that he has become acquainted with these terms and conditions and that he expressly acknowledges that these terms and conditions are part of the contractual agreement between him and the seller.

2. Subject matter of the contract

1.2. The subject of the contract is the seller’s obligation to deliver tickets to the buyer for the Event chosen by him, in the number requested by the buyer and the buyer’s obligation to pay the entrance fee for the tickets.

2.2. The purchase contract is concluded by payment of the entrance fee by the buyer.

3.2. The seller undertakes to deliver tickets to the buyer without undue delay after payment of the admission fee, with the fact that in case of purchase via the Internet, the tickets will be delivered in electronic form to an e-mail entered by the buyer. The Buyer is not entitled to the delivery of tickets before the price of the ticket to the Event is paid in full to the seller’s bank account.

4.2. By delivering tickets to the buyer by the seller, all obligations of the seller arising from the purchase contract are fulfilled.

5.2. Tickets are not sent by post, even on delivery.

3. The rights and obligations of the parties in relation to the Action at which tickets are purchased

1.3. The seller is the organizer of individual Events for which tickets are sold. The purchase of a ticket to the Event creates a legal relationship between the buyer and the seller as the promoter of this Event. The Seller is responsible for the performance of the obligations of the event organizer arising from the contractual relationship between the Buyer and the Seller as the organizer of the Event.

2.3. By purchasing the ticket, the Buyer undertakes to comply with the rules set by the Seller as the Organizer of the Event. Furthermore, by purchasing a ticket, the buyer undertakes to submit to the operating and visiting regulations of the venue of the Event.

3.3. The seller, as the organizer of each Event, is reserved the right to change its program, date and venue. By purchasing a ticket, the customer acknowledges this right of the Seller as the promoter.

4.3. The seller is not responsible for the validity and authenticity of tickets purchased outside the website.

4. Procedure for buying tickets and payment terms

1.4. The price for each ticket is listed for each Event individually. Any incidental fees associated with the purchase of a ticket are also listed for each Promotion.

2.4. In case of purchase of a ticket via the website, payment for the ticket is possible only by credit card, which allows to make purchases by credit card over the Internet, or by wire transfer to the seller’s bank account.

3.4. The seller is not liable for any costs of the buyer associated with the purchase of the ticket arising from the contractual relationship of the buyer and the bank that issued the payment card to the buyer, or which leads a bank account for the buyer through which the buyer made the payment of the admission fee.

4.4. Tickets are not sent on delivery.

5. Withdrawal from the contract

1.5. In accordance with the provisions of § 1837(1) of the 1990 Act of Accession, the Commission shall, in accordance with the provisions of Section 1837(1) of the 199 j) Act No. 89/2012 Coll., Civil Code, as amended, the buyer does not have the right to withdraw from the contract concluded between the buyer and the seller pursuant to the provisions of Section 1829 of the Civil Code (withdrawal from the contract within 14 days without giving reasons), given that it is a contract for the use of leisure time and performance is an entrepreneur, i.e. in this case the organizer of the Event, provided within the specified time limit.

6. Complaint stipulations

1.6. All complaints about tickets purchased through the Website are governed by these Terms and Conditions and the Complaints Procedure set out in this Article 6.

2.6. The buyer is entitled to a refund of the ticket only in the following cases and under the conditions below.

3.6. The buyer is not entitled to a ticket exchange. In the event of damage, destruction, loss, theft or other depreciation of the ticket, the ticket will not be replaced by a new ticket and no refund will be granted to the buyer.

4.6. The Seller assumes no liability for the buyer’s not being delivered the ticket for reasons based on the buyer’s side, in particular because it will not be possible to deliver the ticket to the buyer by e-mail (e.g. a crowded mailbox, spam filter, etc.).

5.6. If the buyer has not received a ticket within 2 hours of full payment of the admission fee, i.e. within 2 hours of full payment of the ticket, the buyer will be obliged to pay the ticket. crediting the full sale price of the ticket to the seller’s account, he is obliged to contact the seller immediately and no later than 48 hours after the date of expiry of the above-mentioned deadline for the delivery of the ticket and notify him/her that he has not received the paid ticket. For these purposes, the buyer is obliged to provide the seller with the name and e-mail he has provided as a contact or identification data when purchasing a ticket. If the seller finds out that the ticket has not actually been delivered to the buyer, the following procedure shall be followed in accordance with the procedure set out in this paragraph. 5.

6.6. The Seller undertakes to send the buyer the ticket to the buyer’s e-mail no later than 24 hours, but not later than 1 hour before the Event,

7.6. In the event that the Promotion has already taken place, the Seller undertakes to return the paid entrance fee to the Buyer no later than 14 days from the date of the claim made by the buyer.

8.6. In the event that the Seller as the Organizer completes the Cancellation of the Event, the Buyer who provided the Seller with his contact (e-mail, telephone, postal address, fax, etc.) will be informed through this contact that the Event is cancelled. The Seller is not responsible to the Buyer for not being able to reach him in a timely manner through this contact or if the Buyer receives a timely notification of the cancellation of the Event with a delay.

9.6. If the Seller as the Organizer completes the Event, the Seller will refund the admission fee in full in the manner described below.

10.6. If the conditions for refund of the admission fee pursuant to paragraph 7 of these Complaints Procedure are met, the admission fee will be refunded to the buyer by means of the credit card that paid the admission fee and, in the case of payment by bank transfer to the bank account from which the admission fee was sent. The full price of the admission fee paid by the buyer will be refunded within 14 days of the date on which the Event was cancelled.

11.6. Contact us at +420 with your complaints 737264223

7. Privacy

1.7. The seller processes the buyer’s personal data for the purpose of fulfilling the contractual relationship between him and the buyer within the meaning of Article 2 of the Basic Regulation. In this way, it is not the first time that the aid has been In this article, it is not the first time that the commission has (b) General Regulation 2017/679 of the European Parliament and of the Council of the EU on the protection of personal data, to the extent that the buyer has provided it to him; to the greatest extent possible, these are: first name, surname, e-mail address, telephone number and bank account or credit card number. The minimum amount of personal data reserved by the seller as a condition of the conclusion of the contract and in which the buyer is obliged to provide his personal data consists of the following personal data: first and last name, e-mail address. The bank account number or credit card number is recorded without any link to other personal data in the accounts on the seller’s bank statements and these personal data are no longer processed in any way.

2.7. Specifically, these are the following partial purposes of processing personal data:

  • delivery of the ticket to the buyer and sending information about changes to Events or tickets
  • identification of the buyer in case of handling complaints according to the Complaints Procedure contained in Article 6

3.7. The buyer enters his personal data through the website and BZUCO eshop software. In case of incorrectly entered data (e.g. typo in name or telephone number), the buyer is obliged to contact the seller in his own interest. The seller stores the personal data for the period necessary, but for a maximum period of 12 months, and subsequently deletes the personal data. If the buyer wishes to delete the information earlier, he can contact the seller and request the deletion of his personal data.

4.7. The Seller stores the e-mail addresses of all buyers for an unlimited period of time and uses them for the purpose of sending commercial communications regarding the Events. If the buyer does not wish to receive commercial communications, he cancels their sending simply by e-mail, in which he writes that he no longer wants to receive any commercial communications; in this case, his e-mail address is additionally deleted from the mailing list. The buyer may also contact the seller directly for the purpose of expressing his disagreement with the sending of commercial communications.

5.7. The seller keep statistics on the number of tickets sold for individual Events in each year. The basis for these statistics is the personal data of buyers, which, however, are fully anonymized through the BZUCO eshop software and it is not possible to identify the buyer from them retrospectively.

6.7. At the Events, the seller as the organizer is taken pictures and short audio-visual recordings in order to promote the Events on the Internet. The seller strives to preserve the privacy of visitors as much as possible in the context of photography and filming. If the buyer finds that he is in a shot and is clearly recognizable on it, he may contact the seller and request that he additionally take technical measures to help the buyer concerned as a visitor, in particular by artificially blurring his appearance.

7.7. The Buyer is entitled to contact the Seller at any time with requests or complaints regarding the processing of his personal data to the Seller or the Seller. the Office for Personal Data Protection.

8. Final provisions

1.8. Should any of the provisions of these Terms and Conditions and the Complaints Procedure be proved invalid or ineffective, this shall be without prejudice to the validity and effectiveness of other provisions of these Terms and Conditions and the Complaints Procedure which are separable from the invalid or ineffective provision.

2.8. The Seller is entitled to change these Terms and Conditions at any time.

3.8. All provisions of these Terms and Conditions and the Complaints Procedure and the contractual relationship between the buyer and the seller are governed by Czech law.

These Terms and Conditions shall enter into force on 13 December 2005. 7. 2020